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Plans change. Here is how to cancel or move a booking, and what happens to any advance you paid.
No payment online
Bookings and any advance are agreed with us on phone or WhatsApp.
Cancel on WhatsApp
Send us a message and we confirm the cancellation in writing.
Full refund if we cancel
Or a comparable replacement vehicle, if you still want to travel.
Last updated: November 2026
You never pay on this website. Every booking is confirmed with us by phone or WhatsApp, and any advance is paid directly to us after you accept our quote. Your confirmation message states the advance, if any, and the cancellation terms for your trip.
Message us on WhatsApp or call as early as you can, with your name, travel date and pickup point. We confirm the cancellation or change in writing on WhatsApp, so you have a record.
The amount refunded depends on how close to the pickup time you cancel, and is stated in your booking confirmation before you pay anything. If you are unsure, ask us on WhatsApp before you confirm.
Where a refund is due, we tell you the amount and when it will reach you.
We try to move your booking to a new date or time instead of cancelling it, subject to vehicle availability. If the change affects the distance, the vehicle or the hours, we tell you the new price before you agree.
If we cannot provide your vehicle, we arrange a comparable replacement where we can. If you prefer not to travel, or no replacement is available, we refund any advance you paid in full.
Road closures, weather, festival crowds, temple crowd management or government restrictions can delay or stop a trip. When that happens we work with you to reschedule. Waiting time beyond the agreed plan is charged as stated in your quote.
See also our terms and conditions.